Created data and system solutions to enable customers to pull information with QR codes, which reduced the the backlog of support requests and call center volume by 15%.Junior Developer, Irene Vision Co., Canton, OH Attend daily standups and Scrum meetings to discuss project roadblocks, status updates, and solutions. Collaborate with gaming designers to create interactive solutions and drive user engagement, including the integration of a new matchmaking feature to improve the multiplayer experience.Develop system architecture to streamline bandwidth and reduce downtime and lag for outside users by up to 10% in coordination with a team of five software developers.Web Developer, Lore Gaming, Sioux Falls, SD A strong history of developing innovative application features and software solutions to enhance the user experience. Coursework: Data Structures, Software Engineering, Computer Ethics, and Application Designġ18 Dead Man’s Lane, Sioux Falls, SD, 57101 ProfileĪ Software Developer with seven years of experience, specializing in Agile software development, back-end development, Python, and web development.University of Georgia, Athens, GA, June 2013 – May 2017 Coordinated with a team of three students to design a mobile application in JavaScript, which enabled users to filter local tourist spots and restaurants during domestic travel.Developed an application in Python to enable users to track and manage subscription services, including a feature to compare service costs and analyze monthly and annual costs.Resolve access and technical issues for users over the phone or via chat to save IT tech labor costsĪpp Development Projects, University of Georgia, Athens, GA.Implement a tracking and assignment system for on-call techs to reduce response times by 20%.Coordinate with the Help Desk team to provide tier I technical support, field 15-25 trouble tickets per day, and achieve a 92% customer satisfaction rating on exit surveys.IT Help Desk Admin, Doc Stock Inc., Athens, GA Adept at identifying opportunities to enhance the user experience and develop new features to improve app functionality. 357 Chastain Street, Atlanta, GA, 30301 ProfileĪ Software Developer with entry-level experience, specializing in user interface design, application development, data security, and continuous improvement.
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